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Contact Center
Resolution at first contact is everything.
Your customers demand first-class service and personalized support across all channels of contact, every time. And so they should. Can your contact center deliver?
Enhance your customer relationships with every interaction.
Do these challenges sound familiar?
- High abandoned call rates
- Low first-contact resolution
- Missed service level targets
- High agent turnover
- Low customer satisfaction
OpenScape Contact Center meets and beats those challenges by helping you keep pace with customers’ demands, giving you a competitive edge. It’s designed to maximize first-contact resolution through intelligent skills-based routing, along with built-in expert presence and collaboration tools.
Sales
Tel: 961-1-243155
Fax: 961-1-243155
Email: sales@watstelecom.com
Fax: 961-1-243155
Email: sales@watstelecom.com
